Privacy Policy

When you create a portrait we store the photo you upload and the portrait we make from it, in private storage that is not publicly listed. Only people working on your order can open them, and we send your browser a temporary, expiring link rather than a permanent public address.

To paint the portrait we send your photo to an AI image service, which returns the generated picture. That service acts on our instructions and does not own your photo.

We keep your photo and portrait so we can print and reprint your order, and for a short time afterwards. Tell us to delete them and we will.

When you buy a print, your name, shipping address, email and order items are handled by our shop and payment provider, Shopify, so they can take payment and deliver the print. The order also carries the pet's name, the costume you chose, and a link to the full-size portrait so the print can be made. Payment card details go to Shopify's payment system — we never see your full card number.

We use Lovable's visitor analytics to see how the site is doing. It records: the pages you visit, where you came from, your country, browser, operating system and device type, how long you stay, how fast pages load, errors, and which buttons and links you click.

It uses no cookies, stores nothing on your device, doesn't keep your IP address and doesn't identify you. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Detailed data is kept for 90 days. Daily summaries — counts of visits and page views, and for each visit the pages seen and where the visitor came from — are kept for a year.

This site has no cookie banner, so this counting runs for every visitor. It identifies no one and uses no cookies. If you would rather not be counted, you can use a browser extension that blocks analytics requests.

This site is for adults. Please don't send us photos of children or ask us to make portraits that include them.

You can ask us to show you what we hold about you, correct it, or delete it — including your pet's photo and portrait. Email hello@heroicportraits.com and we'll handle it.

If you're in a region with data protection laws (the EU/EEA, UK, Switzerland, Canada, California and others), those rights apply to you. The rules differ by country, so check with someone who knows the rules where you live if you need advice.

If we change this page we'll update the date at the top. Material changes will be announced on the site before they take effect.