Terms of Service

You upload a photo of your pet, choose a costume, and we generate a superhero portrait from that photo. You can then order it as a fine art print or a stretched canvas. Prints are made to order.

Generating a preview costs nothing. You only pay when you add a print to your cart and complete checkout. To keep the service open to everyone, we limit how many previews one visitor can generate in an hour.

You keep the rights to the photo you upload. By sending it to us you give us permission to use it to make and print your portrait, and to store it so we can fulfil your order.

Only upload photos you have the right to use, and only of pets you're allowed to photograph. Don't upload photos of people, content that is unlawful, hateful or infringing, or material that isn't yours.

Prices are shown on the site and come from our shop. Payment is processed by our shop and payment provider, Shopify. An order is confirmed once payment is accepted and the order appears in your account or email.

Prices, sizes and shipping times can change. The price you see at checkout is the price you pay.

Prints are made to order and usually ship within 3–5 business days. Delivery depends on your address and the courier.

Because each portrait is made from your photo, prints are personalised and normally not returnable once production has started.

If your print arrives damaged, wrong, or badly made, tell us within 30 days at hello@heroicportraits.com with a photo of the issue. We'll reprint it or refund you.

If you simply don't like how the portrait looks, previews are free and unlimited — try a different photo or costume before ordering.

Portraits are generated with AI from your photo. Results can surprise you: fur patterns, markings and faces may shift a little. That's part of the service — the preview shows you exactly what you'll get before you pay.

Don't try to break, abuse or overload the service, scrape it, work around the generation limits, or use it to make anything unlawful. We can suspend access if you do.

We provide the service as-is. Our responsibility for a problem with an order is limited to reprinting or refunding that order. We aren't liable for indirect losses, and nothing here limits rights you have by law that can't be limited.

We may update these terms; the date at the top shows when. Continued use after an update means you accept it.

Questions? Email hello@heroicportraits.com.